Support

PiGallery Download keeps the albums on your PiGallery2 server with you, offline, on iPhone and iPhone Duo.

If something is not working, or if you have a question, email us and we will take a look.

Contact

Email: [email protected]

We aim to respond within a few business days. Please include your iOS version, your device, your PiGallery Download version, your PiGallery2 server version if you know it, and what you were doing when the issue happened. Never send us your server password.

Common questions

Do I need a PiGallery2 server?

Yes. PiGallery Download is a client for PiGallery2, a separate, open-source, self-hosted gallery. The server is not included with the app, and PiGallery Download is not affiliated with the PiGallery2 project.

The app can’t connect to my server.

Check that the server address is complete, including http:// or https:// and any port, and that you can open it in Safari on the same iPhone. For a server on your home network, make sure you are on that network and that Local Network access is allowed in iOS Settings → Privacy & Security → Local Network → PiGallery Download. Then check your username and password.

Search doesn’t find anything, or folders don’t appear in results.

PiGallery Download uses PiGallery2’s own search, so search must be enabled on the server. Folders appear in search results only when the server’s “List directories” setting is on.

Can I watch videos offline?

Videos stream from the server. To watch a video without a connection, download the folder it’s in first.

How do I get new photos into a folder I already downloaded?

Downloaded folders are marked for sync. In Settings → Sync, tap Sync to fetch new items for them. Sync runs only on Wi-Fi.

How do I free up space?

Open Settings → Storage → Manage Storage and remove the downloads you no longer need. They are deleted from your iPhone only; they stay on the server.

Is this a backup?

No. Downloads are copies for viewing offline. Keep your own backups of the photos on your server.

How do I lock the app?

Turn on Face ID or Touch ID in Settings → Security.

Does it work on iPad?

PiGallery Download is made for iPhone and iPhone Duo.

Feature requests & bug reports

For bugs, tell us what you tapped, what happened, and what you expected to happen. Screenshots help, as long as they don’t show photos or server details you’d rather keep private.